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Why use Proclaim Group?

Proclaim Group offers a unique blend of three companies each specialist in their respective fields of rehabilitation and therapy. This approach, rather than a ‘one size fits all’, allows our customers access the services most suited to their business independently or collectively.

The focus of each business on their areas of specialism ensures that the the services are of the highest possible quality.

Our people are our strength and we support them from the moment they join us and throughout their career with Proclaim Group. With the support from Proclaim Training: Academy of Rehabilitation and Vocational Expertise, our people are supported to ‘Be your Best’. Many of our people are leaders in their specialist fields.

Independently owned and our appointment is welcomed by both insurers and solicitors in the personal injury market.


Our Way of Working

Our WoW factor (Way of Working) was developed through listening to our clients, customers and our clinical experts. We aim to make a difference to our clients and customers through our 5 x Cs approach to quality.

The 5 x C’s

  • 1
    Client-centred
  • 2
    Communication
  • 3
    Commercial Awareness
  • 4
    Critical Thinking
  • 5
    Case Progression

Quality

Supervision and audit have always been key to maintain the quality of our service. This was strengthened in 2018 with a restructured quality framework and is a key component to maintaining our WoW factor.


Application of our Ways of Working (WOW)

Proclaim Training Academy delivers CPD accredited training to support the application of the WoW.


Why use Proclaim Group?

Proclaim Group offers a unique blend of three companies each specialist in their respective fields of rehabilitation and therapy. This approach, rather than a ‘one size fits all’, allows our customers access the services most suited to their business independently or collectively.

The focus of each business on their areas of specialism ensures that the the services are of the highest possible quality.

Our people are our strength and we support them from the moment they join us and throughout their career with Proclaim Group. With the support from Proclaim Training: Academy of Rehabilitation and Vocational Expertise, our people are supported to ‘Be your Best’. Many of our people are leaders in their specialist fields.

Independently owned and our appointment is welcomed by both insurers and solicitors in the personal injury market.


Our Way of Working

Our WoW factor (Way of Working) was developed through listening to our clients, customers and our clinical experts. We aim to make a difference to our clients and customers through our 5 x Cs approach to quality.

The 5 x C’s

  • 1
    Client-centred
  • 2
    Communication
  • 3
    Commercial Awareness
  • 4
    Critical Thinking
  • 5
    Case Progression

Quality

Supervision and audit have always been key to maintain the quality of our service. This was strengthened in 2018 with a restructured quality framework and is a key component to maintaining our WoW factor.


Application of our Ways of Working (WOW)

Proclaim Training Academy delivers CPD accredited training to support the application of the WoW.


Awards & Accreditations

Quality is at the heart of our business and evidenced by our ISO 9001:2015, ISO27001:2013 and Investors in People accreditations.

We are very proud of our record of awards recognising our people and our business.


ISO

To evidence the quality of our services we achieved ISO9001 in 2014, subsequently transitioning to ISO9001:2015.

In 2017, we achieved ISO27001:2013 to evidence our IT and Data security.


Investor in People

Our people make our business and we invest in their development business reputation is based on the quality of our staff and for this reason we invest heavily on our staff training and are proud to be accredited. Part of this investment is to bring our Rehabilitation Managers together quarterly to provide team work events and CPD training.


CMS UK

Proclaim Group have achieved outstanding recognition for the quality of our work.

2019 was an outstanding year for us at the Awards where we were we recognised as Case Management Company of the Year for a quality transformation programme and the introduction of our Group Training Academy.


Rehabilitation First Awards

In 2017, David Coles-Stark was recognised as Case Manager of the Year.

Tracey Buchanan, CFO was recognised with the Unsung Rehabilitation Champion Award.

Proclaim Group in the Community

Walk500 Miles Challenge

In response to lockdown caused by the coronavirus we wanted to support our people’s mental and physical health and wellbeing. We encourage customers and suppliers to join

Proclaim Group’s anthem has always been The Proclaimers song ‘I’m Gonna Be (500 miles)’, so appropriately we’ve come up with the #Walk500 Team Challenge.

The challenge for teams of five or more to walk 500 miles over ten weeks, keeping well within government guidelines.

The challenge was an overwhelming success with over 30 teams taking part and also raising £6,280.23 for NHS Together Charities and Mind.

Read the Walk500 news post


Find your feet

Isolation is a huge problem for many amputees. Quality of life and even life expectancy is greatly reduced without social inclusion, with as many as 30% of vascular amputees not surviving to one-year post-amputation.

Finding Your Feet support individuals and their families by organising a range of sporting initiatives and social inclusion projects. You can find out more about Finding Your Feet on their site – www.findingyourfeet.net.


Cancer Charities

Several of our people, their families and friends have been impacted by cancer. We have therefore selected two cancer charities this year and they are:
Macmillan – www.macmillan.org.uk
Cancer Research UK – www.cancerresearchuk.org


Other Charities

Over the last 24 months we have supported:

  • Hearing Dogs for the Blind
  • Scottish Pain Management Association
  • Chris’s House, a centre for response and intervention surrounding suicide.
  • Headway
  • Child Brain Injury Trust

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