Why use Proclaim Group?
Proclaim Group offers a unique blend of three companies each specialist in their respective fields of rehabilitation and therapy. This approach, rather than a ‘one size fits all’, allows our customers access the services most suited to their business independently or collectively.
The focus of each business on their areas of specialism ensures that the the services are of the highest possible quality.
Our people are our strength and we support them from the moment they join us and throughout their career with Proclaim Group. With the support from Proclaim Training: Academy of Rehabilitation and Vocational Expertise, our people are supported to ‘Be your Best’. Many of our people are leaders in their specialist fields.
Independently owned and our appointment is welcomed by both insurers and solicitors in the personal injury market.
Our Way of Working
Our WoW factor (Way of Working) was developed through listening to our clients, customers and our clinical experts.
We make a difference to our clients and customers through our 5 x Cs approach to quality.
Application of our Ways of Working (WOW)
Proclaim Training Academy delivers CPD training to support the application of the WoW.
The 5 x C’s
-
1Client-centred
-
2Communication
-
3Commercial Awareness
-
4Critical Thinking
-
5Case Progression
Quality
Supervision and audit have always been key to maintain the quality of our service. This was strengthened with our quality framework and is a key component to maintaining our WoW factor.
Fortnightly Case Forum
The forum is a case clinic where a Rehabilitation Case Manager will bring a challenging case for discussion. It benefits from a multi-disciplinary approach, accessing their colleagues from the full range of allied health professionals and nurses. From the review, an action plan is prepared from the case.
Monthly Case Reviews by Clinical Team Leaders (CTLs)
Cases are selected by the CTLs and reviewed against a set quality criteria. Feedback to the Rehabilitation Case Manager is immediate.
Quarterly Clinical Audit
Quarterly Clinical Audit is completed by the Clinical Team Leaders and Senior Rehabilitation Managers as part of our Quality Framework using set criteria to take into account our clinical ways of working and quality measures.
Why use Proclaim Group?
Proclaim Group offers a unique blend of three companies each specialist in their respective fields of rehabilitation and therapy. This approach, rather than a ‘one size fits all’, allows our customers access the services most suited to their business independently or collectively.
The focus of each business on their areas of specialism ensures that the the services are of the highest possible quality.
Our people are our strength and we support them from the moment they join us and throughout their career with Proclaim Group. With the support from Proclaim Training: Academy of Rehabilitation and Vocational Expertise, our people are supported to ‘Be your Best’. Many of our people are leaders in their specialist fields.
Independently owned and our appointment is welcomed by both insurers and solicitors in the personal injury market.
Our Way of Working
Our WoW factor (Way of Working) was developed through listening to our clients, customers and our clinical experts.
We make a difference to our clients and customers through our 5 x Cs approach to quality.
Application of our Ways of Working (WOW)
Proclaim Training Academy delivers CPD training to support the application of the WoW.
The 5 x C’s
-
1Client-centred
-
2Communication
-
3Commercial Awareness
-
4Critical Thinking
-
5Case Progression
Quality
Supervision and audit have always been key to maintain the quality of our service. This was strengthened with our quality framework and is a key component to maintaining our WoW factor.
Fortnightly Case Forum
The forum is a case clinic where a Rehabilitation Case Manager will bring a challenging case for discussion. It benefits from a multi-disciplinary approach, accessing their colleagues from the full range of allied health professionals and nurses. From the review, an action plan is prepared from the case.
Monthly Case Reviews by Clinical Team Leaders (CTLs)
Cases are selected by the CTLs and reviewed against a set quality criteria. Feedback to the Rehabilitation Case Manager is immediate.
Quarterly Clinical Audit
Quarterly Clinical Audit is completed by the Clinical Team Leaders and Senior Rehabilitation Managers as part of our Quality Framework using set criteria to take into account our clinical ways of working and quality measures.
Awards & Accreditations
Quality is at the heart of our business and evidenced by our ISO 9001:2015, ISO27001:2013 and Investors in People accreditations.
We are very proud of our record of awards recognising our people and our business.
ISO
To evidence the quality of our services we achieved ISO9001 in 2014, subsequently transitioning to ISO9001:2015.
In 2017, we achieved ISO27001:2013 to evidence our IT and Data security.
Investor in People
Our people make our business and we invest in their development business reputation is based on the quality of our staff and for this reason we invest heavily on our staff training and are proud to be accredited. Part of this investment is to bring our Rehabilitation Managers together quarterly to provide team work events and CPD training.
CMS UK
Proclaim Group have achieved outstanding recognition for the quality of our work.
2019 was an outstanding year for us at the Awards where we were we recognised as Case Management Company of the Year for a quality transformation programme and the introduction of our Group Training Academy.
Rehabilitation First Awards
In 2017, David Coles-Stark was recognised as Case Manager of the Year.
Tracey Buchanan, CFO was recognised with the Unsung Rehabilitation Champion Award.
Proclaim Group in the Community
Walk500 Miles Challenge
In response to lockdown caused by the coronavirus we wanted to support our people’s mental and physical health and wellbeing. We encourage customers and suppliers to join
Proclaim Group’s anthem has always been The Proclaimers song ‘I’m Gonna Be (500 miles)’, so appropriately we’ve come up with the #Walk500 Team Challenge.
The challenge for teams of five or more to walk 500 miles over ten weeks, keeping well within government guidelines.
The challenge was an overwhelming success with over 30 teams taking part and also raising £6,280.23 for NHS Together Charities and Mind.
Find your feet
Isolation is a huge problem for many amputees. Quality of life and even life expectancy is greatly reduced without social inclusion, with as many as 30% of vascular amputees not surviving to one-year post-amputation.
Finding Your Feet support individuals and their families by organising a range of sporting initiatives and social inclusion projects. You can find out more about Finding Your Feet on their site – www.findingyourfeet.net.
Cancer Charities
Several of our people, their families and friends have been impacted by cancer. We have therefore selected two cancer charities this year and they are:
Macmillan – www.macmillan.org.uk
Cancer Research UK – www.cancerresearchuk.org
Other Charities
Over the last 24 months we have supported:
- Hearing Dogs for the Blind
- Scottish Pain Management Association
- Chris’s House, a centre for response and intervention surrounding suicide.
- Headway
- Child Brain Injury Trust
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