Proclaim Group is committed to ensuring digital accessibility for all. We are continually improving the user experience and applying the relevant accessibility standards.

How to Adjust Your Browser Application or Operating System Settings

Safari & Apple (OS, iOS)

Safari Browser View Settings

• To increase or decrease the zoom of the website – go to View (at the top left of the screen), select Zoom In or Zoom Out (choose Actual Size to return to the website standard zoom level).
• To use Reader View – go to View (at the top of the screen), then select Reader View.

Safari Browser Settings Window (Safari Browser settings – https://support.apple.com/en-gb/guide/safari/ibrw1075/18.0/mac/15.0)

Go to Safari (at the top left of the screen), then select settings, select the Advanced tab.

• To change font sizes and colours – use the Adjust Fonts and Colours Settings.
• To use Tab Button to highlight items and areas of the webpage/site – tick this option.

OS Settings (Apple OS settings – https://support.apple.com/en-gb/guide/mac-help/mh15217/mac)

Use Finder to go to Settings application.

• To adjust font size – select Displays, then use the four settings to adjust.
• To enable Voice Over and Spoken Word – select Accessibility – select open on the version you prefer.
• Accessibility panel also includes settings for Zoom (quick zoom methods and settings), Display (colour inversion, motion settings, contrast, transparency, colour filtering for colour blindness, pointer sizing and colours), Voice Control (with overlay and hint settings), Pointer and Keyboard adjustments.

iOS Settings (Apple iOS Accessibility settings – https://support.apple.com/en-gb/guide/iphone/iph079e1fe9d/ios)

Select the Settings application. Scroll down for the Accessibility panel. The iOS settings match-up with OS Accessibility.

• Voice Over, Spoken Content and Audio Description, Zoom, Display, Motion, Touch, Voice Control, Hearing and Sound settings can all be modified.

Microsoft Edge & Windows

Edge Browser Accessibility Settings (Edge settings – https://support.microsoft.com/en-gb/microsoft-edge/accessibility-features-in-microsoft-edge-4c696192-338e-9465-b2cd-bd9b698ad19a)

• In Edge, go to Settings & More, then Settings, finally Accessibility.
• In this panel you can select Standard Website Zoom Level, Zoom Level can also be adjusted for differing sites, Text Size can be increased and decreased, you can set a shortcut to Read Aloud a Page, Reader View (or Immersive Reader) can be accessed, Image Descriptions, High Visibility, Keyboard to Navigate, Tab Browsing, High Contrast and Display Colour Settings, Captioning, Subtitles and Braille settings.

Windows Settings (Windows OS settings – https://support.microsoft.com/en-gb/windows/discover-windows-accessibility-features-8b1068e6-d3b8-4ba8-b027-133dd8911df9)

Use Start panel, then Settings, Click on Accessibility.

• Settings here can be duplicated from Edge.
• Windows Accessibility settings are wide and varied, including Application Zoom Levels, Colour Contrast, Narrator Functionality, Colour Filtering, Voice Typing and Transcribing, Eye Control, Hearing, Live Captioning, Visual Alternatives, Touch Gestures, On Screen Keyboard, Voice Access, Mouse, Pointer, Keyboard, Focus Settings and Screen Readers.

Chrome Browser & Android Phones

Chrome Browser View Settings

• To increase or decrease the Zoom of the website – go to View (at the top of the screen), select Zoom In or Zoom Out (choose Actual Size to return to the website standard zoom level).

Chrome Browser Settings window (Chrome Accessibility Settings: https://support.google.com/accessibility/answer/9331281?hl=en)

Go to Chrome (at the top left of the screen), then select settings, select the Accessibility from the left hand side.

• You can adjust or turn-on Live Caption, Live Translate, Highlight Options, Text Cursor Navigation.
• In the Settings window, select the Appearance from the left-hand side.
• Here you can select Positioning of Items, Font Sizes, Colours, Customise Fonts, Zoom Levels and Tab Navigation.

Android Phone Settings (Android Accessibility Settings – https://support.google.com/accessibility/android/answer/6006564?hl=en-GB)

• Android settings include Screen Reader with TalkBack, TalkBack Braille, Display Settings (including Font Sizes, Zoom, Colours, Contrast, Select to Speak), Lookout for Eye Control, Voice Access, Pixel Magnifier, Live Captioning, Live Transcribe, Sound Notifications and Hearing Aid Settings.

Please see https://mcmw.abilitynet.org.uk for any updates, information or guides we have not covered.

Our Accessibility Aims & Compliance

Web Content Accessibility Guidelines 2 (international) (https://www.w3.org/WAI/standards-guidelines/wcag/)

Current international standard is Web Content Accessibility Guidelines 2 (which runs up to WCAG 2.2). The WCAG defines requirements for designers and developers to improve accessibility for people with disabilities. Procliam-group.co.uk website is partially conformant with WCAG 2 Level A. Proclaim Group understands that WCAG 2 was first authored in 2008, with additions to 2.2 only being completed in 2023. Our goal is WCAG fully compliant, with the aim of extending to 2.2. In the UK only Public Sector bodies are required to be WCAG 2.2 compliant.

Reporting a Concern or Complaint

If a customer has a concern or wishes to raise a complaint, they can do so either by contacting the office directly:

Via telephone 01698 207 755.
Via writing to Proclaim Group Limited, Princes Gate, 2nd Floor, Castle Wing, Castle Street, Hamilton ML3 6BU.
Via the website contact us page or directly by email to their designated contact or via helpis@proclaim-group.co.uk.

All concerns raised will be acknowledged within 24 hours and responded to within two working days of acknowledgement. A copy of our Complaints Policy can be made available if requested.