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Concern or Complaint Form

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To handle your complaint, we will require to record and process your personal data. We may also require to ask you to provide identification to prove who you are. This is based on our legitimate interest of handing complaints. For more information on how we handle personal data and your data subject rights, please see the Website Privacy Notice.

We shall aim to acknowledge your request within one working day of receipt of a valid request and will respond to the complaint within 5 working days. Should your complaint be related to how we have handled your personal data, while we aim to acknowledge and respond to you within the same timeframe, we may take a little longer if required. The law allows us 30 days to acknowledge your complaint in relation to data protection and obliges us to respond with undue delay. However, in most cases, we will aim to acknowledge complaints within one working day and respond within 5 working days. We will aim to keep you fully informed as to any progress associated with your complaint.

Please provide your information in the form below.

We will only use the information you provide on this form to identify you, investigate your complaint, and provide you with a response.

Name*
Phone*
Email*
Address Line 1*
Address Line 2
Town/City*
Postcode*
What is your relationship with Proclaim Group?*
Are you making this complaint on behalf of another person?*
Are you or the individual you are making this complaint on behalf of (if applicable) under the age of 16?*
Our standard response format is via secure email, if you would prefer to receive our response in another way, or if you require any reasonable adjustments to receive a response?*
Complaint details:*
Please provide as much detail as possible about the incident your complaint relates to. Information such as time frames, dates, names, the format of correspondence, etc. will help us to investigate your complaint quickly and effectively. Please also provide us with any supporting documents which you believe to be relevant to your complaint. We may contact you for additional information if the scope of your complaint is unclear or does not provide us with sufficient information to allow us to conduct our investigation. Where we need additional information or to verify your identity (to confirm you are entitled to receive the response to your complaint) we will begin processing your complaint when we have that information.
Attach supporting documents
Please attach copies of any documents which you believe are relevant to your complaint. This will allow us to more effectively investigate.
Drop files here or

Max. file size: 30 MB.
Acknowledgements
I confirm that the information provided on this form is correct and that I am the person whose name appears on this form. I understand that:
Proclaim Group may need to confirm proof of identity and may need to contact me again for further information:*
- Yes
Proclaim Group may not be able to respond to my complaint if they do not receive all of the required information to process my complaint:*
- Yes
Name
This field is for validation purposes and should be left unchanged.

Acknowledgements

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