Every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress. Services must tell the patient, apologise, offer appropriate remedy or support and fully explain the effects to the patient. As part of our responsibilities, we must produce an annual report to provide a summary of the number of times we have triggered duty of Candour within our service.

Company Details

Name and address of service:
Proclaim Care, Princes Gate, 2nd Floor, Castle Wing, Castle Street, Hamilton ML3 6BU

Date of report:
19 January 2026

How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively? How have you done this?
Yes, we request all staff complete Duty of Candour training on commencing employment as part of their induction and a yearly review of the Duty of Candour policy which is recorded on our training records.

Do you have a Duty of Candour Policy or written duty of candour procedure?
Yes, we have a Duty of Candour policy which includes a process and the policy is reviewed annually. The annual review of the policy is due in May 2026. 

How many times have you/your service implemented the duty of candour procedure this calendar year?

Type and number of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions)

A person died: 0
A person incurred permanent lessening of bodily, sensory, motor, physiological or intellectual functions: 0
A person’s treatment increased: 0
The structure of a person’s body changed: 0
A person’s life expectancy shortened: 0
A person’s sensory, motor or intellectual functions was impaired for 28 days or more: 0
A person experienced pain or psychological harm for 28 days or more: 0
A person needed health treatment in order to prevent them dying: 0
A person needing health treatment in order to prevent other injuries as listed above: 0
Total: 0  

Did the responsible person for triggering duty of candour appropriately follow the procedure? If not, did this result is any under or over reporting of duty of candour? N/A
What lessons did you learn? N/A
What learning & improvements have been put in place as a result? N/A
Did this result is a change / update to your duty of candour policy / procedure? N/A
How did you share lessons learned and who with? N/A
Could any further improvements be made? N/A
What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this? We have not had any incidents or issues that have involved duty of candour. All staff receive training on duty of candour. Our reporting system picks up if any incidents. DoC is part of our overall approach to managing incidents and integral to our approach and builds on our being open framework. Staff would be supported by a Line Manager and all apologies would be offered verbally and in-person and ideally involve the clinician if appropriate.
What support do you have available for people involved in invoking the procedure and those who might be affected? N/A
Please note anything else that you feel may be applicable to report. N/A