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Proclaim Care Services

Our Serious Incident Rehabilitation Service responds when there is an incident involving multiple clients who have suffered physical and/or psychological injury. Managed through a dedicated team of health professionals, the service can be instructed by employers or insurers.

What the service offers:

  • An Immediate response with a team of trained health professionals.
  • Capability to scale up to meet the nature of the incident.
  • Dedicated telephone line for injured clients to access the service.
  • Triage calls to identify immediate needs.
  • Trauma counselling support service available.
  • Ongoing case management support to achieve agreed goals and outcome.
  • Access to follow up assessments, and our treatment and diagnostic service for early intervention support.

Who is the service for?

We support adults and children who have been involved in a serious incident and require rehabilitation.

How is the service delivered?

  • A dedicated contact line is established within four hours of notification.
  • There is an option of outbound and inbound contact with the injured clients.
  • The client is the centre of the rehabilitation plan using a holistic biopsychosocial approach.
  • We implement and co-ordinate all resources required to ensure the programme is successful and achieves the goals focused outcomes.
  • Alongside the rehabilitation plan, we work
  • with employers or education establishments.
  • Regular contact and monitoring of the Plan.
  • Engagement with all stakeholders to support a safe and sustainable return to work.
  • Weekly management data is reported throughout the incident.
  • Delegated authority for immediate treatment to maximise the benefit of the early intervention.

The job of the Rehabilitation Case Manager

  • Our experienced and qualified Rehabilitation Case Managers work in accordance with NICE guidelines and the 2015 Rehabilitation Code.
  • Agree goals, set timescales, and estimate likely costs for the Rehabilitation Plan.
  • Implement and co-ordinate all resources required to ensure the planned rehabilitation plan.
  • Ensure a safe, sustainable return to work or education, to include a phased or graded return, as appropriate.
  • Consider the domestic circumstances and vocational situation and instruct for additional assessments.

How to refer a case

For our case management services, you can instruct us by the contact details below or by completing the Refer a Case form.

Refer a Case

To refer a case, please select the referral type you require and the appropriate form will be displayed for completion.

If the mandatory information is not know, please add ‘n/a’ into the respective field.

An automated acknowledge will be issued following a successful submission. If you do not receive an automatic acknowledgement, please call 01698 207 755 to confirm that the referral has been received.

Type of Referral

For case management referrals, please select:

Case Management Referrals

Please select a form from the above drop downs