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Proclaim Care Services

Our Serious Incident Rehabilitation Service responds when there is an incident involving multiple clients who have suffered physical and/or psychological injury. Managed through a dedicated team of health professionals, the service can be instructed by employers or insurers.

What the service offers:

  • An Immediate response with a team of trained health professionals.
  • Capability to scale up to meet the nature of the incident.
  • Dedicated telephone line for injured clients to access the service.
  • Triage calls to identify immediate needs.
  • Trauma counselling support service available.
  • Ongoing case management support to achieve agreed goals and outcome.
  • Access to follow up assessments, and our treatment and diagnostic service for early intervention support.

Who is the service for?

We support adults and children who have been involved in a serious incident and require rehabilitation.


How is the service delivered?

  • A dedicated contact line is established within four hours of notification.
  • There is an option of outbound and inbound contact with the injured clients.
  • The client is the centre of the rehabilitation plan using a holistic biopsychosocial approach.
  • We implement and co-ordinate all resources required to ensure the programme is successful and achieves the goals focused outcomes.
  • Alongside the rehabilitation plan, we work
  • with employers or education establishments.
  • Regular contact and monitoring of the Plan.
  • Engagement with all stakeholders to support a safe and sustainable return to work.
  • Weekly management data is reported throughout the incident.
  • Delegated authority for immediate treatment to maximise the benefit of the early intervention.

The job of the Rehabilitation Case Manager

  • Our experienced and qualified Rehabilitation Case Managers work in accordance with NICE guidelines and the 2015 Rehabilitation Code.
  • Agree goals, set timescales, and estimate likely costs for the Rehabilitation Plan.
  • Implement and co-ordinate all resources required to ensure the planned rehabilitation plan.
  • Ensure a safe, sustainable return to work or education, to include a phased or graded return, as appropriate.
  • Consider the domestic circumstances and vocational situation and instruct for additional assessments.

How to refer a case

For our case management services, you can instruct us by the contact details below or by completing the Refer a Case form.


Refer a Case

To refer a case, please select the referral type you require and the appropriate form will be displayed for completion.

If the mandatory information is not know, please add ‘n/a’ into the respective field.

An automated acknowledge will be issued following a successful submission. If you do not receive an automatic acknowledgement, please call 01698 207 755 to confirm that the referral has been received.


Type of Referral

Proclaim Care - Rehabilitation Specialists

Obair Associates - Vocational Rehabilitation Specialists


Please select a form